Bilingual Customer Experience Specialist - Airport - Proactive hiring

The Bilingual Customer Experience Specialist's role is at the airport and is focused on the customer. This position supports customers at the most important subway points across the airport and ensures safe, efficient, and on-time flights for customers.

Air Canada provides the employees with a hospital and people oriented work atmosphere where co-operation, caring, and providing outstanding service are the daily operations' main points. The whole team is working in a busy airport atmosphere where respect, and pride in granting a positive travel experience are the main values.

This is an excellent opportunity to be part of a reliable global brand, so take a look at the job posting below to get more information about this role.

Employer Details

Job Description

• Customer-facing full-time position at the airport assisting with passenger experience.
• Provide support to passengers during their time at the airport to ensure smooth flight operations.
• Play a role in the security of and timely flight operations.
• The post is under unionized labor with UNIFOR.
• Full time shift of approximately 40 hours per week.

Responsibilities

• Customer-facing airport role representing Air Canada as a Ground Host or Hostess.
• mainly support the areas of check-in, issuing boarding passes and providing pre-boarding help.
• give passengers flight, schedule, and routing information.
• help out with the whole airport journey starting from the traveler needing special assistance.
• guarantee that passengers are moved to the gate or baggage claim area safely and on time.
• position that is active and involves frequent movement within the assigned airport areas.

Requirements

• availability for full-time paid training (5-7 weeks).
• availability to work in shifts that rotate over the 24-hour period, weekends and holidays included.
• Be able to lift, push, pull and provide wheelchair assistance to customers work under strict timelines to support on-time performance.
• compliance with attendance, grooming, safety, and security standards.
• past customer service experience plus excellent interpersonal and teamwork skills.
• possess strong ability to solve problems within guidelines and policies.
• right to work in the country of employment and to obtain the necessary security clearances.
• bilingual English/French candidates will be given priority, additional languages will be considered.

How to Apply?

For more information, you can refer to the link given below and apply at Air Canada.

Apply