Software technical support analyst

winni.app ( Winnipeg, MB) is currently looking for a skilled Software technical support analyst. We are looking for a candidate with strong interpersonal skills to start as soon as possible. This is a Permanent employment or Full time position. Work schedule: Overtime required, Weekend, On call, Flexible hours.

Job Description

• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must supervise other technical support workers in the group.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.
• The candidate must manage incidents.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College/CEGEP diploma.
• The candidate must have 2 to less than 3 years of experience in a related field.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have the ability to multitask.
• The candidate must have strong time management skills.
• The candidate must be honest.

Work Setting

• The candidate must work in a startup company.
• The candidate must work in a private company, corporation, or industry.
• The candidate should work in the private sector in any office or work area that is not open to the public in the ordinary course of business except by individual invitation.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should have an eye for detail.
• The candidate should be willing to work for long hours in sitting positions.

Transportation/travel information

• The candidate must have their own transportation.
• The candidate must have their own vehicle.
• The candidate must be willing to travel.
• The candidate must have a valid driver’s licence.

How to apply

Use the provided options and submit your application if you are interested.

By email

Apply with the button on this page: your resume is emailed to the employer.

• Answers to the following screening questions:
• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting for the position (English or French)?