Front desk hotel clerk

Now hiring: Front desk hotel clerk at Best Western Fernie Plus Mountain Lodge in Fernie, BC. We are looking for a candidate with strong interpersonal skills to start as soon as possible. This is a Permanent employment or Full time position. Shift timings include: Day, Weekend.

Job Description

• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• The candidate should have an eye for detail.
• The candidate must be willing to work in a standing position for extended periods.

Work Setting

• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate must be willing to work in a standing position for extended periods.

Benefits

• The candidate should receive on-site housing options, referring to the housing options provided by educational institutions.

How to apply

Use the provided options and submit your application if you are interested.

By mail

1622 7th Avenue
Fernie, BC
V0B 1M0

In person

1622 7th Avenue
Fernie, BC
V0B 1M0
Between 09:00 a.m. and 03:30 p.m.