Customer service agent

Now hiring: Customer service agent at Northway Glass in Prince George, BC. This position requires the successful applicant to begin duties at the earliest opportunity. We are offering a Permanent employment or Full time opportunity. The schedule involves , 08:00 to 16:30 shifts.

Job Description

• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must answer inquiries and provide information to customers.
• The candidate must arrange for billing for services.
• The candidate must arrange for refunds and credits.
• The candidate must explain the type and cost of services offered.
• The candidate must issue receipts and other forms.
• The candidate must maintain records and statistics.
• The candidate must obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful services.
• The candidate must order office supplies and maintain inventory.
• The candidate must perform general office duties.
• The candidate must receive payments.
• The candidate must explain procedures, risks, and benefits to clients.
• The candidate must answer clients' inquiries and provide information.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• Equivalent experience is acceptable.
• The candidate should be client-focused.
• The candidate must have excellent oral communication skills.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must be honest.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive a Bonus, which is money given to an employee in addition to their salary as a reward for good performance.
• The candidate will receive group insurance benefits from the employer, extending coverage to their dependants, including spouses, children, and parents.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The employer will pay for the candidate's learning/training.
• The candidate will receive paid time off for volunteering or personal days.
• The candidate will have access to team-building opportunities.

How to apply

Use the provided options and submit your application if you are interested.

By email

jordan@northwayglass.ca

• Answers to the following screening questions:
• Do you have experience working in this field?