Clerk, customer service

EDI Gateway inc. in Montréal, QC is seeking a self-motivated Clerk, customer service. Ideally suited for a motivated individual ready to join the team immediately. This is a Permanent employment or Full time position. Work schedule: Day, , 09:00 to 17:00.

Job Description

• The candidate must answer written and oral inquiries.
• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must answer inquiries and provide information to customers.
• The candidate must obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful services.
• The candidate must perform general office duties.
• The candidate must receive and log complaints.
• The candidate must answer clients' inquiries and provide information.
• The candidate must perform data entry.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be bilingual.
• The candidate must have a certificate of Secondary (high) school graduation.
• Relevant experience considered in lieu of education.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must have the ability to multitask.
• The candidate must be dependable.
• The candidate must be a quick learner.
• The candidate should have an eye for detail.

Work Setting

• The candidate should work in the private sector in any office or work area that is not open to the public in the ordinary course of business except by individual invitation.
• The candidate must work in an internet or web services company to manage digital platforms, support clients, and ensure operational performance.
• The candidate must work in a private company, corporation, or industry.
• The candidate must work in data processing and computer services to manage information systems, process data, and maintain technological efficiency.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive paramedical services coverage as part of traditional health insurance or Extended Health Care (EHC) benefits, including coverage for a variety of healthcare practitioners.
• The selected candidate will receive life insurance to provide financial support to their loved ones in the event of their passing.
• The candidate will receive long-term care insurance, covering all or part of assisted living facilities and in-home care for individuals aged 65 or older, or for those with chronic conditions requiring constant supervision.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The candidate will receive paid time off for volunteering or personal days.
• The candidate will receive travel insurance coverage, including benefits for flight delays, lost passports, baggage loss, medical emergencies, adventure sports, political unrest, and other travel-related incidents.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]

• Job reference number CSR Rep September 2026
• Answers to the following screening questions:
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting for the position (English or French)?