User support technician

Now hiring: User support technician at Tech-Eyes in Wetaskiwin, AB. We are seeking an enthusiastic individual to join and begin duties immediately. Terms of employment: Permanent employment or Full time. Shift timings include: Day, Weekend.

Job Description

• The candidate must give access to computer networks.
• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must supervise other technical support workers in the group.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.
• The candidate must manage incidents.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program lasting 3 months to less than 1 year.
• The candidate must be accurate.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must show initiative.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be a good team player.

Work Setting

• The candidate must be able to work in a computer hardware or software retail or wholesale environment.
• The candidate's relocation costs should be covered by the employer, allowing the employer to contribute to the employee's relocation costs incurred in moving closer to the company's offices or other work locations as required.
• The candidate should be willing to relocate and be ready to move to a new city/different city for a job.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate must be able to perform tasks requiring manual dexterity.
• The candidate should have an eye for detail.
• The candidate should be willing to work for long hours in sitting positions.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to work in a standing position for extended periods.

Security and Safety

• The candidate must be bondable.
• The candidate must undergo a criminal record check.

Transportation/travel information

• The candidate’s travel expenses will be paid by the employer.

Benefits

• The candidate will receive a fuel allowance to cover gasoline expenses.
• The employer will provide transportation for the candidate.
• The selected candidate will receive an available parking facility where employer provide parking to employee at a cost that is less than the fair market value of the parking space.

How to apply

Use the provided options and submit your application if you are interested.

By email

gm@techeyes.ca

• Answers to the following screening questions:
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?