User support technician

Now hiring: User support technician at BRAVO SECURITY SERVICES LTD. in Calgary, AB. We are looking for a candidate with strong interpersonal skills to start as soon as possible. This role offers Permanent employment or Full time employment. Flexible availability required for: Early morning, Morning, Day, Evening, Weekend.

Job Description

• The candidate must give access to computer networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must supervise other technical support workers in the group.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.
• Or an equivalent combination of education and experience.

Work Setting

• The candidate's relocation costs should not be covered by the employer; if the company does not provide a relocation package, you may request an advance on your earnings to cover some of your moving expenses.
• The candidate should be willing to relocate and be ready to move to a new city/different city for a job.
• The candidate must work at a help desk to provide technical support, troubleshoot issues, and assist users in resolving problems.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate must perform physically demanding tasks as part of their daily work.
• The candidate must be able to perform tasks requiring manual dexterity.
• The candidate should have an eye for detail.
• The candidate must be able to distinguish between colours.
• The candidate must have the ability to discriminate sounds.
• The candidate should be willing to work for long hours in sitting positions.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.

Security and Safety

• The candidate must have basic security clearance.

Transportation/travel information

• The candidate must have their own transportation.
• The candidate must have their own vehicle.
• Public transportation is available for commuting to the work location.

How to apply

Use the provided options and submit your application if you are interested.

By email

hr@bravosecurity.ca

By mail

107-55 Westwind Crescent NE
Calgary, AB
T3J 5H2

• Answers to the following screening questions:
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?