Technical support specialist – information technology (IT)

Ontario Wholesale Energy Gas & Electric is situated in Toronto, ON and is hiring a Technical support specialist – information technology (IT) to join the team. This position requires the successful applicant to begin duties at the earliest opportunity. This is a Permanent employment or Full time position. Work schedule: Morning, Day, Evening.

Job Description

• The candidate must give access to computer networks.
• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College/CEGEP diploma.
• Equivalent professional experience accepted.
• The candidate must be accurate.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must show initiative.
• The candidate must be well-organized.
• The candidate must be a good team player.
• The candidate must have the ability to multitask.
• The candidate must have strong time management skills.
• The candidate must be honest.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should have an eye for detail.
• The candidate should be willing to work for long hours in sitting positions.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.

Work Setting

• The candidate must work at a help desk to provide technical support, troubleshoot issues, and assist users in resolving problems.
• The candidate must work in the telecommunications industry to install, maintain, and manage communication systems and networks.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should have an eye for detail.
• The candidate should be willing to work for long hours in sitting positions.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.

Security and Safety

• The candidate must have basic security clearance.
• The candidate must have enhanced reliability security clearance.
• The candidate must have confidential security clearance.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.
• The selected candidate will receive life insurance to provide financial support to their loved ones in the event of their passing.
• The candidate will have access to team-building opportunities.

How to apply

Use the provided options and submit your application if you are interested.

Online

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• Answers to the following screening questions:
• Do you have experience working in this field?