Hotel front desk clerk

Hampton Inn by Hilton Downtown Winnipeg ( Winnipeg, MB) is currently looking for a skilled Hotel front desk clerk. We are looking for a candidate with strong interpersonal skills to start as soon as possible. Position status: Permanent employment - Part time. The schedule involves Morning, Evening, Weekend, On call, Flexible hours shifts.

Job Description

• The candidate must investigate complaints and claims.
• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must balance cash, prepare balance sheets, cash reports, and related financial documentation.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• Or an equivalent combination of education and experience.
• The candidate should be client-focused.
• The candidate must be dependable.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must be resourceful.
• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate should be willing to work under pressure.

Work Setting

• The candidate must work in the hospitality industry to provide excellent guest services, manage operations, and ensure a high-quality experience for clients and patrons.
• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate should be willing to work under pressure.

Benefits

• The candidate should receive other benefits, such as any accrued compensation or advantage of the executive other than accrued compensation payable on or after termination of employment under a plan, policy, or company program.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]

• Answers to the following screening questions:
• Are you available for shift or on-call work?
• Do you have experience working in this field?