Guest service supervisor

Whistler Reception & Property Care ( Whistler, BC) is currently looking for a skilled Guest service supervisor. The successful candidate must be available to start work as soon as possible. Position status: Permanent employment or Full time. The schedule involves Morning, Day, Evening, Night, Weekend, On call, Flexible hours, Overtime available shifts.

Job Description

• The candidate must coordinate activities with other work units or departments.
• The candidate must establish work schedules and procedures to ensure efficient operations.
• The candidate must perform the same duties as workers supervised.
• The candidate must resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
• The candidate must assist clients/guests with special needs.
• The candidate must maintain operation of computer systems, equipment, and machinery and arrange repair work to ensure business continuity and customer service delivery.
• The candidate must requisition materials and supplies.
• The candidate must supervise support staff.
• The candidate must schedule and confirm appointments efficiently.
• The candidate must respond to complaints of guests.
• The candidate must register arriving guests and assign rooms.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must prepare monthly statements.
• The candidate must perform basic bookkeeping tasks.
• The candidate must enforce policies and procedures.
• The candidate must coordinate recreation activities.
• The candidate must book appointments.
• The candidate must attend to guests’ requests for extra supplies or other items.
• The candidate must answer electronic enquiries.
• The candidate must calculate daily/shift payments received and reconcile with total sales.
• The candidate must complete onboard and other logs.
• The candidate must schedule activities.
• The candidate must explain procedures.
• The candidate must assist with records management activities.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate must have more than 5 years of experience in a related industry.
• The candidate must be accurate.
• The candidate should be client-focused.
• The candidate must be dependable.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must show initiative.
• The candidate must be interpersonally aware.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be a good team player.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be able to handle a large workload.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be able to meet tight deadlines.
• The candidate should be willing to work under pressure.

Benefits

• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The employer will pay for the candidate's learning/training.
• The candidate should receive other benefits, such as any accrued compensation or advantage of the executive other than accrued compensation payable on or after termination of employment under a plan, policy, or company program.
• The candidate will have access to team-building opportunities.
• The candidate will receive a wellness program, offering financial incentives and resources to support their health and well-being.

How to apply

Use the provided options and submit your application if you are interested.

You can apply online or use the other options below.

Online

Apply now

By mail

4314 Main St
Whistler, BC
V8E 1A8

• Cover letter
• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?