Front desk clerk, hotel

Now hiring: Front desk clerk, hotel at Quality Inn & Conference Centre in Red Deer, AB. Ideally suited for a motivated individual ready to join the team immediately. Terms of employment: Permanent employment or Full time. Shift timings include: Weekend, Shift, On call, To be determined.

Job Description

• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must exchange foreign currency.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must balance cash, prepare balance sheets, cash reports, and related financial documentation.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• Relevant experience considered in lieu of education.
• The candidate should be client-focused.
• The candidate must be dependable.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.

Work Setting

• The candidate should work in an urban area with a high population density.
• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate must be willing to work in a standing position for extended periods.

Security and Safety

• The candidate must undergo a criminal record check.

How to apply

Use the provided options and submit your application if you are interested.

By email

jennefer@qualityinnreddeer.com

• Answers to the following screening questions:
• Are you available for shift or on-call work?