Customer service adviser

CARSTAR Olds Inc. in Olds, AB is seeking a self-motivated Customer service adviser. We are looking for a candidate with strong interpersonal skills to start as soon as possible. Position status: Permanent employment or Full time. Required shifts: Day, , 07:30 to 17:00.

Job Description

• The candidate must answer written and oral inquiries.
• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must answer inquiries and provide information to customers.
• The candidate must arrange for billing for services.
• The candidate must arrange for refunds and credits.
• The candidate must explain the type and cost of services offered.
• The candidate must issue receipts and other forms.
• The candidate must obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful services.
• The candidate must order office supplies and maintain inventory.
• The candidate must perform general office duties.
• The candidate must receive and log complaints.
• The candidate must receive credit and employment applications.
• The candidate must receive payments.
• The candidate must sell merchandise to customers.
• The candidate must explain procedures, risks, and benefits to clients.
• The candidate must maintain and manage digital databases.
• The candidate must answer clients' inquiries and provide information.
• The candidate must consult with clients after sale to provide ongoing support.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.
• The candidate must be punctual.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must show initiative.
• The candidate must have the ability to multitask.
• The candidate must be dependable.
• The candidate must be honest.
• The candidate must be a quick learner.
• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be able to meet tight deadlines.
• The candidate should be willing to work under pressure.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate must be willing to walk for long periods of time.

Work Setting

• The candidate should work in a rural area; most people live or work on farms or ranches. Hamlets, villages, towns, and other small settlements are in or surrounded by rural areas.
• The candidate should work in the private sector in any office or work area that is not open to the public in the ordinary course of business except by individual invitation.
• The candidate must work in a business environment, performing duties within the setting, social interactions, and physical conditions required by the role.
• The candidate must work in automobile repair services to inspect, diagnose, and repair vehicles, ensuring they are safe, functional, and meet quality standards.
• The candidate must work in insurance to assess risk, manage policies, and provide customer support and claims processing.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be able to meet tight deadlines.
• The candidate should be willing to work under pressure.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate must be willing to walk for long periods of time.

Security and Safety

• The candidate must be able to pass a driving record check (abstract).
• The candidate must provide valid reference information.

Transportation/travel information

• The candidate must have their own transportation.
• The candidate must have their own vehicle.
• The candidate must have a valid driver’s licence.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive paramedical services coverage as part of traditional health insurance or Extended Health Care (EHC) benefits, including coverage for a variety of healthcare practitioners.
• The candidate will receive group insurance benefits from the employer, extending coverage to their dependents, including spouses, children, and parents.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The selected candidate will receive an available parking facility where employer provide parking to employee at a cost that is less than the fair market value of the parking space.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]

By mail

5109 65th Avenue
Olds, AB
T4H 1L8

• Cover letter
• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?