Customer service agent

FOYERS SUPREME INC is situated in Montréal, QC and is hiring a Customer service agent to join the team. We are seeking an enthusiastic individual to join and begin duties immediately. This role offers Permanent employment or Full time employment. Work schedule: Day.

Job Description

• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must answer inquiries and provide information to customers.
• The candidate must arrange for refunds and credits.
• The candidate must explain the type and cost of services offered.
• The candidate must issue receipts and other forms.
• The candidate must obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful services.
• The candidate must perform general office duties.
• The candidate must receive and log complaints.
• The candidate must receive payments.

Job Requirements

• The candidate must be bilingual.
• There are no standard education requirements, such as a bachelor's degree, a certificate, or a diploma.
• The candidate must be punctual.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must show initiative.
• The candidate must have good judgement skills.
• The candidate must have the ability to multitask.
• The candidate must be dependable.
• The candidate must be honest.
• The candidate must be a quick learner.
• The candidate should have an eye for detail.
• The candidate must be willing to walk for long periods of time.

Work Setting

• The candidate should work in an urban area with a high population density.
• The candidate should work in the private sector in any office or work area that is not open to the public in the ordinary course of business except by individual invitation.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate must be willing to walk for long periods of time.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive paramedical services coverage as part of traditional health insurance or Extended Health Care (EHC) benefits, including coverage for a variety of healthcare practitioners.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.
• The selected candidate will receive life insurance to provide financial support to their loved ones in the event of their passing.
• The candidate will receive free parking; there is no additional charge for parking on the property.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]