Clerk, customer service

Boutique Place d'Armes is situated in Québec, QC and is hiring a Clerk, customer service to join the team. This position requires the successful applicant to begin duties at the earliest opportunity. This role offers Permanent employment or Full time employment. The schedule involves Morning, Day, Evening, Weekend shifts.

Job Description

• The candidate must develop communication strategies.
• The candidate must evaluate communication strategies and programs for effectiveness.
• The candidate must implement communication strategies and programs.
• The candidate must produce informational materials to increase awareness of available services.
• The candidate must train staff to ensure proficiency in their roles.
• The candidate must answer written and oral inquiries.
• The candidate must assist in the preparation of brochures, reports, newsletters, and other materials.
• The candidate must gather, research, and prepare communications material.
• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must answer inquiries and provide information to customers.
• The candidate must arrange for billing for services.
• The candidate must issue receipts and other forms.
• The candidate must obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful services.
• The candidate must perform general office duties.
• The candidate must receive and log complaints.
• The candidate must receive payments.
• The candidate must sell merchandise to customers.
• The candidate must explain procedures, risks, and benefits to clients.
• The candidate must maintain and manage digital databases.
• The candidate must answer clients' inquiries and provide information.
• The candidate must consult with clients after sale to provide ongoing support.

Job Requirements

• The candidate must be bilingual.
• There are no standard education requirements, such as a bachelor's degree, a certificate, or a diploma.
• The candidate must be punctual.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must show initiative.
• The candidate must have good judgement skills.
• The candidate must have the ability to multitask.
• The candidate must be dependable.
• The candidate must be honest.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive paramedical services coverage as part of traditional health insurance or Extended Health Care (EHC) benefits, including coverage for a variety of healthcare practitioners.
• The candidate will receive gratuities and cash benefits from the employer for services rendered.
• The candidate will receive group insurance benefits from the employer, extending coverage to their dependants, including spouses, children, and parents.
• The candidate will receive long-term care insurance, covering all or part of assisted living facilities and in-home care for individuals aged 65 or older, or for those with chronic conditions requiring constant supervision.

How to apply

Use the provided options and submit your application if you are interested.

By email

roxane.gervais@groupesogno.com

• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?