User support technician

Tech Masters Inc. in Sherwood Park, AB is seeking a self-motivated User support technician. This position requires the successful applicant to begin duties at the earliest opportunity. This role offers Permanent employment or Full time employment.

Job Description

• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must supervise other technical support workers in the group.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College/CEGEP diploma.

How to apply

Use the provided options and submit your application if you are interested.

By mail

71 Orchid Crescent
Sherwood Park, AB
T8H 2E3