User support technician

Team Wireless Ltd DBA Bell in Calgary, AB is inviting applications for the position of User support technician. We are seeking an enthusiastic individual to join and begin duties immediately. This role offers Permanent employment or Full time employment.

Job Description

• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.
• The candidate must manage incidents.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program lasting 3 months to less than 1 year.
• Or an equivalent combination of education and experience.

How to apply

Use the provided options and submit your application if you are interested.

By phone

5874345000

In person

Carrington Plaza NW suite 115
Calgary, AB
T3P 0C9
Between 10:00 a.m. and 05:00 p.m.