Reservations supervisor - hotel

Harrison Hot Springs Resort & Spa in Harrison Hot Springs, BC is inviting applications for the position of Reservations supervisor - hotel. Ideally suited for a motivated individual ready to join the team immediately. This role offers Permanent employment or Full time employment. Work schedule: Early morning, Morning, Day, Evening, Weekend.

Job Description

• The candidate must coordinate activities with other work units or departments.
• The candidate must perform the same duties as workers supervised.
• The candidate must prepare and submit reports.
• The candidate must resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
• The candidate must assist clients/guests with special needs.
• The candidate must coordinate, assign, and review work activities.
• The candidate must maintain operation of computer systems, equipment, and machinery and arrange repair work to ensure business continuity and customer service delivery.
• The candidate must take, cancel, and change room reservations.
• The candidate must respond to complaints of guests.
• The candidate must provide staff training.
• The candidate must provide information on hotel facilities and services.
• The candidate must process credit cards, vouchers, and other payments.
• The candidate must process group arrivals and departures.
• The candidate must perform front desk duties.
• The candidate must ensure smooth operation of computer equipment and machinery.
• The candidate must confirm transportation and accommodation reservations.
• The candidate must coordinate work activities with other departments.
• The candidate must answer inquiries and provide information to customers.
• The candidate must answer electronic enquiries.
• The candidate must resolve conflict situations.
• The candidate must demonstrate professionalism in customer service.
• The candidate must conduct sales calls.
• The candidate must be familiar with MS Office applications.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation or equivalent experience.
• The candidate must have 2 to less than 3 years of experience in a related field.
• The candidate must be accurate.
• The candidate should be client-focused.
• The candidate must show initiative.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be a good team player.
• The candidate must have the ability to multitask.
• The candidate must be punctual.
• The candidate must have strong time management skills.

Work Setting

• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be able to handle a large workload.
• The candidate must be able to meet tight deadlines.
• The candidate should be willing to work under pressure.
• The candidate must have the ability to work independently.

Security and Safety

• The candidate must have basic security clearance.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.
• The candidate will receive group insurance benefits from the employer, extending coverage to their dependants, including spouses, children, and parents.
• The selected candidate will receive life insurance to provide financial support to their loved ones in the event of their passing.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The candidate will have access to on-site and workplace amenities, including facilities that support health, safety, welfare, and personal hygiene.
• The candidate should receive on-site housing options, referring to the housing options provided by educational institutions.
• The candidate should receive other benefits, such as any accrued compensation or advantage of the executive other than accrued compensation payable on or after termination of employment under a plan, policy, or company program.

How to apply

Use the provided options and submit your application if you are interested.

By email

Apply with the button on this page: your resume is emailed to the employer.

By mail

100 Esplanade Avenue
Harrison Hot Springs, BC
V0M 1K0

• Cover letter