Information technology (IT) support technician

Solnor Environnement inc. in rue de la CollineRawdon, QC is inviting applications for the position of Information technology (IT) support technician. The successful candidate must be available to start work as soon as possible. Position status: Permanent employment or Full time. Work schedule: Overtime required, Early morning, Day, Evening, On call, , 08:00 to 17:00.

Job Description

• The candidate must give access to computer networks.
• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must supervise other technical support workers in the group.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.
• The candidate must manage incidents.

Job Requirements

• The candidate must be bilingual.
• The candidate must have a College/CEGEP diploma.
• Or an equivalent combination of education and experience.
• The candidate must be accurate.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must show initiative.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be a good team player.
• The candidate must have the ability to multitask.
• The candidate must have strong time management skills.
• The candidate must be honest.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate must be able to perform tasks requiring manual dexterity.
• The candidate should have an eye for detail.
• The candidate should be willing to work for long hours in sitting positions.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.

Security and Safety

• The candidate must have basic security clearance.
• The candidate must undergo a criminal record check.

Transportation/travel information

• The candidate must have their own vehicle.
• The candidate must have a valid driver’s licence.

Benefits

• The candidate will receive a registered retirement savings plan (RRSP) that enables them to save for retirement.
• The candidate will have access to a Deferred Profit Sharing Plan (DPSP), allowing the employer to help save for the future.

How to apply

Use the provided options and submit your application if you are interested.

Online

Apply now

• Job reference number SolnorRH78
• Cover letter
• Answers to the following screening questions:
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?