Information technology (IT) support technician

Now hiring: Information technology (IT) support technician at Waterfront Computers in Sydney, NS. Ideally suited for a motivated individual ready to join the team immediately. Position status: Permanent employment or Full time. The schedule involves Day, , 09:00 to 17:00 shifts.

Job Description

• The candidate must give access to computer networks.
• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.
• The candidate must manage incidents.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College/CEGEP diploma.
• The candidate must have 3 to less than 5 years of experience in a related field.
• The candidate must be accurate.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be well-organized.
• The candidate must be a good team player.
• The candidate must have the ability to multitask.
• The candidate must have strong time management skills.
• The candidate must be honest.

Work Setting

• The candidate must be able to work in a computer hardware or software retail or wholesale environment.
• The candidate must work at a help desk to provide technical support, troubleshoot issues, and assist users in resolving problems.
• The candidate must work in a general office.
• The candidate must work in a private company, corporation, or industry.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate must be able to perform tasks requiring manual dexterity.
• The candidate should have an eye for detail.
• The candidate must be able to distinguish between colours.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.

Security and Safety

• The candidate must be bondable.
• The candidate must undergo a criminal record check.

Transportation/travel information

• The candidate must have their own vehicle.
• The candidate must have a valid driver’s licence.
• There is no access to public transportation.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.
• The candidate will receive a fuel allowance to cover gasoline expenses.
• The candidate will receive mileage reimbursement.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The employer will pay for the candidate's learning/training.

How to apply

Use the provided options and submit your application if you are interested.

In person

45 Keltic Drive suite 11
Sydney, NS
B1S 1P4
Between 10:30 a.m. and 04:00 a.m.

• Answers to the following screening questions:
• Are you available to start on the date listed in the job posting?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?