Hotel receptionist

HÔTELS MARINEAU in Shawinigan, QC is seeking a self-motivated Hotel receptionist. We are seeking an enthusiastic individual to join and begin duties immediately. Terms of employment: Term or contractFull time. Shift timings include: Overtime required, Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours.

Job Description

• The candidate must investigate complaints and claims.
• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must balance cash, prepare balance sheets, cash reports, and related financial documentation.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must provide exceptional customer service.
• The candidate must demonstrate professionalism in customer service.
• The candidate must greet customers.

Job Requirements

• The candidate must be fluent in French.
• There are no standard education requirements, such as a bachelor's degree, a certificate, or a diploma.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be accurate.
• The candidate must be efficient.
• The candidate must maintain a positive attitude.

Work Setting

• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate must be willing to work in a standing position for extended periods.

Security and Safety

• The candidate must undergo a criminal record check.
• The candidate must provide valid reference information.

Benefits

• Night shift premium provided to the candidate.

How to apply

Use the provided options and submit your application if you are interested.

By email

contact@dspj.ca

• Job reference number OE-105
• Cover letter
• Answers to the following screening questions:
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?