Hotel receptionist

Hôtel & Spa Le Germain Charlevoix in Baie-Saint-Paul, QC is seeking a self-motivated Hotel receptionist. We are looking for a candidate with strong interpersonal skills to start as soon as possible. Position status: Permanent employment or Full time. Work schedule: Early morning, Morning, Day, Evening, Weekend, Shift.

Job Description

• The candidate must resolve complaints and claims.
• The candidate must provide information on hotel facilities and services.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in French.
• There are no standard education requirements, such as a bachelor's degree, a certificate, or a diploma.
• The candidate should be client-focused.
• The candidate must be dependable.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must be reliable.
• The candidate must be a good team player.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate must be willing to work in a standing position for extended periods.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate shall receive benefits in line with the collective agreement contract between the employer and the union representing a bargaining unit.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The selected candidate will receive an available parking facility where employer provide parking to employee at a cost that is less than the fair market value of the parking space.
• The candidate will receive a wellness program, offering financial incentives and resources to support their health and well-being.

How to apply

Use the provided options and submit your application if you are interested.

By email

adion-gonthier@germainhotels.com

• Cover letter