Guest services manager

The Sidney Pier Hotel & Spa in Sidney, BC is inviting applications for the position of Guest services manager. We are seeking an enthusiastic individual to join and begin duties immediately. Position status: Permanent employment or Full time.

Job Description

• The candidate must develop and implement policies and procedures for daily operations.
• The candidate must recruit and hire staff.
• The candidate must supervise staff.
• The candidate must conduct performance reviews.
• The candidate must conduct training sessions.
• The candidate must negotiate with clients for the use of facilities.
• The candidate must prepare budgets and monitor revenues and expenses.
• The candidate must enforce policies and procedures.
• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must assist clients/guests with special needs.
• The candidate must establish work schedules.
• The candidate must manage events.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must be flexible.
• The candidate must be a good team player.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate should have an eye for detail.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.

Work Setting

• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate should have an eye for detail.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]