Front desk agent

Hinton Lodge in Hinton, AB is seeking a self-motivated Front desk agent. Ideally suited for a motivated individual ready to join the team immediately. This is a Permanent employment or Full time position. Flexible availability required for: Early morning, Morning, Day, Evening, Night, Weekend, Shift.

Job Description

• The candidate must investigate complaints and claims.
• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must balance cash, prepare balance sheets, cash reports, and related financial documentation.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• There are no standard education requirements, such as a bachelor's degree, a certificate, or a diploma.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]