Front desk agent

Redwood Inn & Suites is situated in Clairmont, AB and is hiring a Front desk agent to join the team. We are looking for a candidate with strong interpersonal skills to start as soon as possible. We are offering a Permanent employment or Full time opportunity. Shift timings include: Morning, Day, Evening, Night, Weekend, Shift.

Job Description

• The candidate must investigate complaints and claims.
• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must exchange foreign currency.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must balance cash, prepare balance sheets, cash reports, and related financial documentation.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• The candidate should be client-focused.
• The candidate must be dependable.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.

Work Setting

• The candidate must work in the hospitality industry to provide excellent guest services, manage operations, and ensure a high-quality experience for clients and patrons.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate should be willing to work under pressure.

Transportation/travel information

• The candidate must have their own transportation.
• The candidate must have a valid driver’s licence.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.

How to apply

Use the provided options and submit your application if you are interested.

By email

Apply with the button on this page: your resume is emailed to the employer.

• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?