Customer service clerk

Endcaps Inc. in London, ON is seeking a self-motivated Customer service clerk. We are seeking an enthusiastic individual to join and begin duties immediately. Position status: Permanent employment or Full time. Required shifts: Day, Evening.

Job Description

• The candidate must answer written and oral inquiries.
• The candidate must gather, research, and prepare communications material.
• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must answer inquiries and provide information to customers.
• The candidate must arrange for refunds and credits.
• The candidate must issue receipts and other forms.
• The candidate must obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful services.
• The candidate must receive and log complaints.
• The candidate must receive payments.
• The candidate must answer clients' inquiries and provide information.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation or equivalent experience.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• The candidate must be punctual.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must have good judgement skills.
• The candidate must have the ability to multitask.
• The candidate must be dependable.
• The candidate must be a quick learner.

Work Setting

• The candidate should work in a retail/wholesale establishment/distribution centre handling products from manufacturers or wholesalers, organizing them, and shipping them to their final destinations as quickly as possible.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be able to meet tight deadlines.
• The candidate should be willing to work under pressure.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be willing to walk for long periods of time.

Transportation/travel information

• Public transportation is available for commuting to the work location.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.
• The selected candidate will receive life insurance to provide financial support to their loved ones in the event of their passing.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The selected candidate will receive an available parking facility where employer provide parking to employee at a cost that is less than the fair market value of the parking space.

How to apply

Use the provided options and submit your application if you are interested.

Online

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• Answers to the following screening questions:
• Do you meet the language requirements listed in the job posting for the position (English or French)?