Contact centre agent - customer service

The Edge Benefits Inc. ( Newmarket, ON) is currently looking for a skilled Contact centre agent - customer service. This position requires the successful applicant to begin duties at the earliest opportunity. This is a Permanent employment or Full time position. Required shifts: Day.

Job Description

• The candidate must answer written and oral inquiries.
• The candidate must answer inquiries and provide information to customers.
• The candidate must arrange for refunds and credits.
• The candidate must issue receipts and other forms.

Job Requirements

• The candidate must be bilingual.
• The candidate must have a certificate of Secondary (high) school graduation.
• The candidate must have 3 to less than 5 years of experience in a related field.
• The candidate should be client-focused.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be well-organized.
• The candidate must be reliable.

Work Setting

• The candidate should work in the private sector in any office or work area that is not open to the public in the ordinary course of business except by individual invitation.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.

Security and Safety

• The candidate must undergo a criminal record check.
• The candidate must provide valid reference information.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive paramedical services coverage as part of traditional health insurance or Extended Health Care (EHC) benefits, including coverage for a variety of healthcare practitioners.
• The selected candidate will receive life insurance to provide financial support to their loved ones in the event of their passing.
• The candidate will have access to a Deferred Profit Sharing Plan (DPSP), allowing the employer to help save for the future.

How to apply

Use the provided options and submit your application if you are interested.

By email

Apply with the button on this page: your resume is emailed to the employer.

• Cover letter
• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting for the position (English or French)?