User support technician

Now hiring: User support technician at Builden Network and Construction Solutions Ltd. in Williams Lake, BC. This position requires the successful applicant to begin duties at the earliest opportunity. Terms of employment: Permanent employment or Full time. Flexible availability required for: Overtime required, Morning, Day, Evening, Weekend, Shift, Overtime available.

Job Description

• The candidate must give access to computer networks.
• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must supervise other technical support workers in the group.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must provide exceptional customer service.
• The candidate must manage incidents.
• The candidate must climb and work aloft on poles, ladders, or other support structures.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.
• Or equivalent experience.
• The candidate must be accurate.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must show initiative.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be a good team player.
• The candidate must have the ability to multitask.
• The candidate must have strong time management skills.
• The candidate must be honest.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must be able to meet tight deadlines.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate must perform physically demanding tasks as part of their daily work.
• The candidate should have an eye for detail.
• The candidate must be able to distinguish between colours.
• The candidate should be willing to work for long hours in sitting positions.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.

Security and Safety

• The candidate must have basic security clearance.
• The candidate must undergo a criminal record check.
• The candidate must be able to pass a driving record check (abstract).

How to apply

Use the provided options and submit your application if you are interested.

By mail

717 10 Avenue
Williams Lake, BC
V2G 2L9

• Job reference number UST-BC-WL
• Cover letter
• Answers to the following screening questions:
• Do you meet the language requirements listed in the job posting for the position (English or French)?