User support technician

Groupe CIS ltée ( Saint-Jérôme, QC) is currently looking for a skilled User support technician. We are seeking an enthusiastic individual to join and begin duties immediately. We are offering a Permanent employment or Full time opportunity. Flexible availability required for: Overtime required, Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours, To be determined, Overtime available.

Job Description

• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.

Job Requirements

• The candidate must be fluent in French.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must show initiative.
• The candidate must be well-organized.
• The candidate must be a good team player.

Work Setting

• The candidate must work at a help desk to provide technical support, troubleshoot issues, and assist users in resolving problems.

Additional Information

Security and Safety

• The candidate must undergo a criminal record check.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The selected candidate will receive tax-free disability benefits, providing financial support for the impact of a service-related injury or illness.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive paramedical services coverage as part of traditional health insurance or Extended Health Care (EHC) benefits, including coverage for a variety of healthcare practitioners.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.
• The candidate will receive a Bonus, which is money given to an employee in addition to their salary as a reward for good performance.
• The candidate will receive group insurance benefits from the employer, extending coverage to their dependents, including spouses, children, and parents.
• The selected candidate will receive life insurance to provide financial support to their loved ones in the event of their passing.
• The candidate will receive a registered retirement savings plan (RRSP) that enables them to save for retirement.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The employer will pay for the candidate's learning/training.
• The candidate will have access to on-site and workplace amenities, including facilities that support health, safety, welfare, and personal hygiene.
• The candidate will have access to on-site recreation and activities.
• The candidate will have access to team-building opportunities.
• The selected candidate will receive an available parking facility where employer provide parking to employee at a cost that is less than the fair market value of the parking space.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]

• Cover letter
• Answers to the following screening questions:
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?