User support technician

Smartway Freight Systems Inc. is situated in Milton, ON and is hiring a User support technician to join the team. Ideally suited for a motivated individual ready to join the team immediately. Terms of employment: Permanent employment or Full time. Required shifts: To be determined.

Job Description

• The candidate must give access to computer networks.
• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must supervise other technical support workers in the group.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.
• Or an equivalent combination of education and experience.

Benefits

• The candidate will receive free parking; there is no additional charge for parking on the property.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]