Technical support agent

Southside Processing Inc is situated in Vancouver, BC and is hiring a Technical support agent to join the team. This position requires the successful applicant to begin duties at the earliest opportunity. Position status: Permanent employment or Full time. Flexible availability required for: Early morning, Flexible hours.

Job Description

• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must manage incidents.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College/CEGEP diploma.
• The candidate must be accurate.
• The candidate must have excellent oral communication skills.
• The candidate must be well-organized.
• The candidate must have strong time management skills.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]

• Answers to the following screening questions:
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?