Order desk agent

LMI Canada Inc. ( Newmarket, ON) is currently looking for a skilled Order desk agent. We are seeking an enthusiastic individual to join and begin duties immediately. Position status: Permanent employment or Full time. Work schedule: Morning, Day, , 08:00 to 16:00.

Job Description

• The candidate must produce informational materials to increase awareness of available services.
• The candidate must answer written and oral inquiries.
• The candidate must assist in the preparation of brochures, reports, newsletters, and other materials.
• The candidate must gather, research, and prepare communications material.
• The candidate must address and resolve customers' complaints or concerns professionally.
• The candidate must answer inquiries and provide information to customers.
• The candidate must arrange for billing for services.
• The candidate must arrange for refunds and credits.
• The candidate must explain the type and cost of services offered.
• The candidate must issue receipts and other forms.
• The candidate must maintain records and statistics.
• The candidate must obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful services.
• The candidate must order office supplies and maintain inventory.
• The candidate must perform general office duties.
• The candidate must receive and log complaints.
• The candidate must receive payments.
• The candidate must explain procedures, risks, and benefits to clients.
• The candidate must maintain and manage digital databases.
• The candidate must answer clients' inquiries and provide information.
• The candidate must consult with clients after sale to provide ongoing support.

Job Requirements

• The candidate must be fluent in English.
• The candidate must hold a bachelor’s degree.
• Equivalent experience is acceptable.
• The candidate must be punctual.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.
• The candidate must show initiative.
• The candidate must have good judgement skills.
• The candidate must have the ability to multitask.
• The candidate must be dependable.
• The candidate must be honest.
• The candidate must be a quick learner.
• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate must be willing to walk for long periods of time.

Work Setting

• The candidate must work in a business environment, performing duties within the setting, social interactions, and physical conditions required by the role.
• The candidate must work in a private company, corporation, or industry.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate must be willing to walk for long periods of time.

Security and Safety

• The candidate must undergo a criminal record check.

Benefits

• The candidate will receive free parking; there is no additional charge for parking on the property.
• The employer will pay for the candidate's learning/training.
• The candidate will have access to on-site and workplace amenities, including facilities that support health, safety, welfare, and personal hygiene.
• The candidate will have access to team-building opportunities.
• The selected candidate will receive an available parking facility where employer provide parking to employee at a cost that is less than the fair market value of the parking space.
• The candidate will receive a variable or compressed work week.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]

• Cover letter
• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?