Guest services agent - hotel

Nita Lake Lodge - Hotel is situated in Whistler, BC and is hiring a Guest services agent - hotel to join the team. Ideally suited for a motivated individual ready to join the team immediately. This is a Permanent employment or Full time position.

Job Description

• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• The candidate should be client-focused.
• The candidate should be able to work effectively in a fast-paced and busy environment.

Work Setting

• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate should receive other benefits, such as any accrued compensation or advantage of the executive other than accrued compensation payable on or after termination of employment under a plan, policy, or company program.
• The selected candidate will receive an available parking facility where employer provide parking to employee at a cost that is less than the fair market value of the parking space.
• The candidate will receive a wellness program, offering financial incentives and resources to support their health and well-being.

How to apply

Use the provided options and submit your application if you are interested.

By email

[email protected]