Guest services agent - hotel

Best Western Plus Okotoks Inn & Suites is situated in Okotoks, AB and is hiring a Guest services agent - hotel to join the team. We are looking for a candidate with strong interpersonal skills to start as soon as possible. Position status: Permanent employment or Full time. Work schedule: Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours.

Job Description

• The candidate must register arriving guests and assign rooms.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must balance cash, prepare balance sheets, cash reports, and related financial documentation.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be fluent in English.
• There are no standard education requirements, such as a bachelor's degree, a certificate, or a diploma.
• The candidate should be client-focused.
• The candidate must be dependable.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate must have good judgement skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.

Work Setting

• The candidate must work in the hospitality industry to provide excellent guest services, manage operations, and ensure a high-quality experience for clients and patrons.
• The candidate must be able to work in a hotel, motel, or resort with additional sports and leisure facilities, set in a natural environment that attracts visitors beyond the accommodations.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate should be willing to work under pressure.

Security and Safety

• The candidate must undergo a criminal record check.

Transportation/travel information

• The candidate must have their own transportation.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive free parking; there is no additional charge for parking on the property.
• The employer will pay for the candidate's learning/training.

How to apply

Use the provided options and submit your application if you are interested.

By email

roanneb@bwohospitality.com

In person

100 Southbank Road
Okotoks, AB
T1S 2C7
Between 12:00 a.m. and 11:30 p.m.

• Job reference number 20220726GSA
• Cover letter
• Answers to the following screening questions:
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?