Front desk agent

Now hiring: Front desk agent at PHI Hotel Group in Kamloops, BC. We are looking for a candidate with strong interpersonal skills to start as soon as possible. Position status: Permanent employment or Full time. The schedule involves Morning, Day, Evening, Weekend shifts.

Job Description

• The candidate must investigate complaints and claims.
• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must exchange foreign currency.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a certificate of Secondary (high) school graduation.
• A candidate with experience is an asset.
• The candidate should be client-focused.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be well-organized.
• The candidate must be reliable.
• The candidate must be a good team player.

How to apply

Use the provided options and submit your application if you are interested.

By email

Apply with the button on this page: your resume is emailed to the employer.

In person

1475 HUGH ALLAN DR.
KAMLOOPS, BC
V1S 1J3
Between 11:00 a.m. and 02:00 p.m.