Front desk agent

Residence Inn by Marriott Moncton ( Moncton, NB) is currently looking for a skilled Front desk agent. The successful candidate must be available to start work as soon as possible. This role offers Permanent employment - Part time employment. The schedule involves Early morning, Morning, Day, Evening, Night, Weekend shifts.

Job Description

• The candidate must register arriving guests and assign rooms.
• The candidate must resolve complaints and claims.
• The candidate must process group arrivals and departures.
• The candidate must take, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate must process guests’ departures, calculate charges, and receive payments.
• The candidate must balance cash, prepare balance sheets, cash reports, and related financial documentation.
• The candidate must maintain an inventory of vacancies, reservations, and room assignments.
• The candidate must follow emergency and safety procedures.
• The candidate must perform clerical duties, including faxing, filing, and photocopying.
• The candidate must answer telephone calls and relay messages accurately.
• The candidate must assist clients/guests with special needs.
• The candidate must contact customers to deliver requested wakeup calls.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be bilingual.
• The candidate must have a certificate of Secondary (high) school graduation.
• Equivalent professional experience accepted.

Benefits

• The candidate will receive free parking; there is no additional charge for parking on the property.

How to apply

Use the provided options and submit your application if you are interested.

By email

greg.carbis@devanshgroup.com

• Cover letter
• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?