Call centre agent - technical support

Sonoma Online Services is hiring a Call centre agent - technical support to join the team. We are looking for a candidate with strong interpersonal skills to start as soon as possible. We are offering a Permanent employment or Full time opportunity. Shift timings include: Weekend, To be determined. This position offers the option to work remotely.

Job Description

• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must provide exceptional customer service.

Job Requirements

• The candidate must be bilingual.
• The candidate must have a certificate of Secondary (high) school graduation.
• The candidate must be accurate.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral communication skills.
• The candidate must have excellent written communication skills.
• The candidate must be a good team player.
• The candidate must have the ability to multitask.
• The candidate must be honest.

Work Setting

• The candidate must work at a help desk to provide technical support, troubleshoot issues, and assist users in resolving problems.
• The candidate must work in the financial services industry to support operations, manage transactions, and assist clients with financial planning and products.
• The candidate must work in financial technology to develop, implement, and support digital financial systems and services.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should have an eye for detail.

Benefits

• The candidate will receive a dental plan covering expenses for dental treatments and procedures.
• The candidate will receive a health care plan, providing coverage for medical and surgical expenses.
• The candidate will receive paramedical services coverage as part of traditional health insurance or Extended Health Care (EHC) benefits, including coverage for a variety of healthcare practitioners.
• The candidate will receive vision care benefits, covering or reducing the cost of eye exams and medical eye care.

How to apply

Use the provided options and submit your application if you are interested.

By email

resumes@sonomaservices.com

• Answers to the following screening questions:
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting for the position (English or French)?