User support technician

Stigg Security Inc. is situated in Fort McMurray, AB and is hiring a User support technician to join the team. We are looking for a candidate with strong interpersonal skills to start as soon as possible. Position status: Term or contractFull time. Shift timings include: Overtime required, Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours, To be determined, Overtime available.

Job Description

• The candidate must give access to computer networks.
• The candidate must report on the performance of computer systems and networks.
• The candidate must respond to users experiencing difficulties with computers and related systems.
• The candidate must consult user guides, technical manuals, and other resources to research and implement solutions.
• The candidate must provide advice and training to users in response to identified difficulties.
• The candidate must collect, organize, and maintain a problems-and-solutions log for use by technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate must supervise other technical support workers in the group.
• The candidate must provide business systems, network, and Internet support to users in response to identified difficulties.
• The candidate must set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must perform Web-server backup and recovery operations.
• The candidate must provide exceptional customer service.
• The candidate must manage incidents.

Job Requirements

• The candidate must be fluent in English.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.

How to apply

Use the provided options and submit your application if you are interested.

By mail

160 Woodpecker Way<br>Fort McMurray, AB<br>T9K 0L4